I have been busy adding content to my new blog

I have not been on vacation. I have been very busy launching my new blog – Danny Rocks Excels! This blog offers “Tips and Time-Savers” when using MS Excel for Windows.

When you have a few minutes, I invite you to visit. There are now 15 short video lessons posted on the site.  My goal is to create a 3 to 4 minute video for each concept. So far so good!

I have asked several colleagues to review the site and give me feedback. They write to tell me that they enjoy viewing a “short and sweet” lesson on a single concept.

After you visit the site, let me know what you think. I welcome your feedback.

 

 

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Words per minute – How fast do you speak?

Our normal rate of speech – the number of words per minute (wpm) that we use – is between 120 and 150 wpm. When we are nervous or excited, we speak faster and our wpm count increases. The converse applies when we are tired or when we speak more deliberately – we use fewer wpm.

My normal wpm count is between 135 and 160. What is yours? If you don’t know, how can you find out? And why does it matter? Here’s why:

  1. So that your audience will understand what you are saying
  2. So that you can gauge how long or how short your talk will be – before you actually give your talk!

Speaking -live – is much more difficult than writing, in my opinion. In order to be an effective speaker you must be aware of how fast or how slow you speak. It is your responsibility to make sure that your audience understands what you are saying. Your audience must grasp your ideas as you present them – in real time. The first time!

When you write, you can go back and edit your thoughts. Rewrite your sentences before you publish your article. When you speak, you do not have that luxury. You can not re-do your spoken remarks when they are delivered live.

And when you speak, your voice must come alive. You voice must grab and keep your audiences attention. You need good vocal energy. You need to project authority and authenticity if you want your audience to stay tuned-in to your presentation. And this usually increases your wpm count. So you must guard against racing through your presentation.

Recording these video tutorials has been very instructive – to me! I get a chance to hear myself speak. I get a chance to see how long it takes me to present an idea. And… I have asked a few colleagues to critique these early recordings. As a result, I have received some excellent feedback. And I am making some changes.

Ideally, I want to keep the length of these video lessons short. Three minutes is ideal. Five minutes is too long. I want my audience to stay tuned-in. I don’t want them to tune-out before I make my point. When speaking, I must get to the point quickly without speaking too quickly. I must be aware of how many words per minute I use. And not waste time – nitehr my time nor my audience’s.

In preparing for today’s video lesson on my MS Excel blog, I wrote out my script. I read the script aloud several times and revised it. I timed myself as I spoke the script. I did a word count. And at 702 words divided by my 135 wpm speaking rate, this talk was coming in at 5 minutes and 20 seconds.

Too long! Too much content! What could I trim? What should I eliminate? I need to cut out at least 1 minute of talking in order to keep my audience tuned-in.

After several revisions I was ready to “go live” and record this lesson. I did not want to read my script. And I did not have too. I had rehearsed it sufficiently. I felt comfortable and confident.

The result – a 4 minute and 10 second video. I was happy. And I think that my audience will find this video informative and engaging.

Now mind you, I know this topic – in Excel – very well. I have taught it many times in individual and classroom settings. But this was the first time I was recording the lesson.

The lesson for me – I can always improve. So can you. But it requires practice – before you speak!

News! My new DVD, “The 50 Best Tips for PowerPoint 2007” is available for purchase. Visit my online store for details.

Related Articles:

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Speaking naturally requires practice – lots of practice

Writing is easier than speaking!

When you write, you can use a spell checker to correct your mistakes. When you speak – live – there is no way to “flub check” your mispronunciation. You can not recall a malaprop when you speak live.

You can pray that no one is recording your “YouTube” moment.

But, it is better that you “flub your lines” during you practice sessions. Plural.

I know this from personal experience. Over this past weekend, I have started to record a series of video lessons for this blog and my “Danny Rocks Excels” blog. Even after numerous practice sessions; rehearsing with a script; taping my practice sessions, I contined to stumble over key words.

Speaking is much more difficult than writing. Learning to speak so that your words flow naturally requires hours of practice. I know this. And, now, I have a keen appreciation of this topic!

I have written a few short articles on this subject. Click on the links below to access them.

News! My new DVD, “The 50 Best Tips for PowerPoint 2007” is available for purchase. Visit my online store for details.

Related Articles:

“Why do politicians fumble Q & A sessions?”

“Practice your responses”

“It takes a lot of practice to become a natural speaker”

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Introducing My PowerPoints Blog!

As I continue to develop content for The Company Rocks I am creating specialized blogs to meet your specialized needs.

Introducing the new PowerPoints blog – http://www.thecompanyrocks.com/powerpoints

The focus for this blog is to offer tips that help you to improve your communications skills.

Yes, I will share tips and techniques to help you get the most our of MS PowerPoint. But, this is not a blog that is limited to MS PowerPoint.

MS PowerPoint is just one tool that you may use to help you craft and deliver a powerful message.

Remember these PowerPoints:

Your MS PowerPoint slides are not your message

MS PowerPoint does not deliver your message. You do!

Therefore, the tips and techniques that I share with you to get the most out of MS PowerPoint have a unified message:

“How will this tip help me to make a Powerful Point?”

Click here to visit the PowerPoints blog.

I have posted my first video lesson on the blog. Check back frequently for new articles and video demonstrations.

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How a coach can smooth out the learning curve

“The best teacher is the one who suggests rather than dogmatizes, and inspires his listener with the wish to teach himself.”

– Edward Bulwer-Lytton

I’ve been exposed to some great teachers during my lifetime. They have, indeed, inspired me to teach myself; to continue to learn and grow.

But there are times when I need to have a good coach by my side to help smooth out the learning curve.

Case in point: I am learning to use a new software program. This program enables me to record training videos which I then upload to my website. Sounds pretty straight forward. Except it isn’t – for me at least!

I spent the better part of yesterday, searching through on-line help websites; reading the users manual for the program; trying one option after another to get the files uploaded properly. It took me hours and hours of trial and error before I succeeded.

OK, so now I know how to perform this task – I’m over the learning curve for this part of the program.

But… did the learning curve have to be so steep?

No… I needed a coach to help me achieve what I wanted to achieve. Quickly, professionally, and interactively. I was more than willing to pay for the coach’s services. There was just one problem…

The “live” coaches for this program took the day off. They were relaxing with friends and family over the 4th of July weekend.

I was not relaxing. I was climbing a steep learning curve.

A good coach – at the right time – would have made the learning curve much smoother. I learned another lesson while trying to learn this software program.

 

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How to get better results – encourage them!

“People have a way of becoming what you encourage them to be – not what you nag them to be.”

– S.N. Parker

Do you manage people who are unmotivated?

When I ask this question during a training session, most managers raise their hands to signal “Yes.”

Unfortunately, there is no such person. Every person is motivated – by something. The problem (as most managers see it) is that other people may not be motivated by the same thing that motivates you.

“Motivation is a fire from within. If someone else tries to light that fire under you, chances are it will burn very briefly.” – Stephen R. Covey

We only have the power to motivate one person – ourselves.

But we can can create a motivating environment – that is, we can build a nice big fire on a cold night – that encourages people to want to produce better result. Or to move closer to the fire so that they can stay warm!

“We must motivate ourselves to do our very best, and by our example lead others to do their best as well.” – Truett Cathy, founder of Chick-fil-A

We can encourage other to produce better results by:

  • Modeling the behavior that we want to see – setting an example for our staff to see.
  • Encouraging the behavior that we want to see more of – recognizing and appreciating our staff when we observe them performing their job the way that we expect them to.

It’s that simple. It works. Try it and see for yourself.

But remember – it starts with you. Motivate yourself to do your very best. Don’t be surprised when people wnat to be around you – and to join you by doing the very best that they can.

 

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What lessons have I learned?

“Don’t be afraid to fail. Don’t waste energy trying to cover up failure. Learn from your failures and go on to the next challenge. It’s OK, If you’re not failing you are not growing.”

– H. Stanley Judd

Yesterday, I was writing notes to and following up with the contacts I made at the Summer NAMM Show in Nashville, TN. I also conducted a “post mortem” meeting – a lessons learned meeting – on the past week.

This is a very valuable meeting to hold at the conclusion of any project – and attending a convention is a project. Ask yourself – and the other people involved in the project:

  • What worked well? And why did it work so well?
  • What did not work out so well? And why didn’t it work out?
  • What can we learn from this?
  • How can we improve our performance the next time – knowing what we now know?

We learn more from our mistakes than we do from our success.

“Failure is success if you learn from it.” – Malcom S. Forbes

In the course of reviewing my performance at the convention, I was able to identify several areas for improvement. I tried my best to be candid in assessing each interaction that I had. There were many positives but I also identified several areas for improvement.

The one area that I had identified after an earlier convention, I am already working towards improving. I am diligently writing notes to follow-up on each conversation that I had at the convention.

So, please excuse me for now. I must complete this task. I am taking advantage of this opportunity to improve my performance.

Do you conduct “post mortem” meetings at the conclusion of your projects? If you do, please take this opportunity to share your thoughts on the process with our readers.

Thank you!

 

 

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Create new habits – when we don't have to think about what we do!

Greetings from Australia!

I am reaching the end of a two-week tour of speaking and training sessions. I have had a great time! I’ve met lots of terrific people; had some wonderful meals; and… am close to reaching the desired state of “not having to think about what I do naturally” –  when it come to driving … on the opposite side of the road! Signaling when I intend to turn right – or left! Does this lever turn on my windsheild wipers, or turn on my turn signal? What used to be on my left (in Los Angeles) is now on my right…

This is harder than you think! All change is difficult.

It takes a long time to reach a level of competence – where you can do the things that you need to  be doing – without having to think about them!!! And… to not have to think about the things that you shouldn’t be doing.

Pheww!!! I have a headache now!

And, so should you, after trying to read – and, hopefully, comprehend what I just wrote!

How hard is it to “break” ingrained habits? Quite difficult indeed!

How difficult is it to create new habits? Difficult… but it can be done. It requires concentrated and sustained thought and practice!

Think of the (good) habits that we have acquired. The things that we do without having to think about them – we are unconsciously competent! For example:

  • Indicating that we are going to make a left or right turn.
  • Actually making a left or right turn – and driving in the correct lane when we make the turn!
  • Remembering to (actually) look both ways before crossing the street. I am very lucky to still be alive to write this post after being in Australia for two weeks! I still forget to look to my “right” before crossing the street!

As a professional trainer, I tend to forget how difficult it is to create new habits. I tend to get frustrated when my class does not quickly adopt the new habits that I so logically present and propose.

I still resist saying, “break old habits!” But… I tend to presume that it is easy to adopt new habits. It is not! Not now, not ever!

Either way … it require thought, dedication, and applied effort – sustained over a two-week period before we can start to become unconsciously competent with our new habit!

I hate “breaking old habits.” I prefer to create “new” habits. But … I have to admit – it is easier said than done!

During my training sessions on this trip I have acquired a new appreciation for how difficult it is to acquire new habits. It is harder to do so than I ever said that it would be. I am humbled by the experience!

For example:

  • Every time I get into my car I repeat to myself, “It is DOWN RIGHT silly to be LEFT UP on the rooftop.” This little “saying” helps me to remember the direction of my turn signals – DOWN to turn RIGHt and UP to turn LEFT. At home, in Los Angeles, I never give this a second thought. Here in Australia, not thinking about this (seemingly) inconsequential action could get me into serious trouble.

So… I now have a greater understanding for the difficulty of putting into practice the new habits that I want  to adopt. I need to invest a considerable amount of effort into thinking about what I am going to change – and why it is important!

In Australia, if I fail to think about what lane I need to turn into, I can cause an accident. If I negelect to remind myself that my Right Turn Signal is UP – I can cause others to have an accident.

I consider myself to be an intelligent man. I consider myself to be open to  and willing to change habits.

So… why am I still having to think about these changes in habit after two weeks? Because… change takes time to accomplish – even when you are open to change. Especially when you are commited to change.

Change does not happen over night. Not even over a fortnight! But I am getting more comfortable with it each day.

 

 

 

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Why names matter

“If you want to make friends, make it a point to remember them. If you remember my name, you pay me a subtle compliment; you indicate that I have made an impression on you. Remember my name and you add to my feeling of importance.”

– Dale Carnegie

I like to be remembered. I like it when people address me by name. I give my return business to those airlines, hotels and service providers who consistently remember my name.

Remembering my name is more than just a courtesy. It is recognition of my lifetime value as a client. As Dale Carnegie reminds us, “Remember my name and you add to my feeling of importance.” And when I feel important – to you – I am more likely to pay attention. I am more likely to purchase your product or service. I am more inclined to recommend your business to my friends and colleagues.

Over the years, I have made it a point to address the people that I meet by name.  I am pretty good at it. It takes practice to acquire this skill. It is a skill that you can learn. But this skill is more than just a fun “parlor trick.” It is your key to connecting with people. The people who matter. To you personally, to your business, to your feeling of richness.

Daniel Scocco wrote an interesting article on this subject on the “Daily Blog Tips” site. Click here to read it – and the comments that follow.

I’ll be attending a conference next week. It is an organization that I have belonged to for many years. The people in the organization matter to me. Enough so that I will make a deliberate effort to address each person that I see there by name – before they have a chance to put on their name badge! Here’s what I do:

  • I request a pre-registration list from the organization.
  • As I read each person’s name, I try to picture their face – what they look like.
  • After this step, I go back and review my notes about the last time we met. What is their spouse’s name, the names of their children, their hobbies, etc.

It is an investment in time. But it is an investment that has paid off handsomely over the years. I remember more than their names. I remember the moments that we have shared together. I remember why names matter.

If you want to pick up a few “tricks” to remembering people’s names, click here. It is a good article by Kelley Robertson.

I you want to establish long lasting relationships with friends and clients, think about why names matter.

“Remember that a person’s name is to that person the sweetest and most important sound in any language.” – Dale Carnegie

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What is your speaking rate?

No, this article is not a discussion about how much you should charge to deliver a speech. Charge as much as you dare – or at least what the market will bear. But first make sure that your content and delivery are top-notch.

Speaking of delivery. How fast or slow do you speak? Do you speak too fast for your audience to understand you? Or so slow that your audience falls asleep or tunes you out?

Walter Cronkite remains one of the most respected communicators in broadcast history. He paid close attention to his delivery:

“Cronkite trained himself to speak at a rate of 124 words per minute in his newscasts, so that viewers could clearly understand him. In contrast, Americans average about 165 words per minute, and fast, difficult to understand talkers speak close to 200 words per minute.

How do you rate? The correct answer is that you should match your number of words per minute (WPM) to fit your audience and the setting for your speech. The larger the room and the larger your audience, the slower you should speak. In a more intimate setting (one-on-one or small group around a table) you can speak faster but be sure to watch your audience’s body language. Watch for clues that you need to either speed up or slow down. We listen with our eyes!

Here are four tips to use as you prepare your next speech or presentation:

  1. When you are rehearsing, be sure to time yourself. Record your time. And record your rehearsals (audio /video)
  2. If you are using PowerPoint, take advantage of the Rehearse Timings feature. (Menu – Slide Show – Rehearse Timings) This will record the amount of time you spend on each slide (or each bullet point) as well as the overall length of your presentation. As a bonus, you can incorporate these timings to allow the slides to advance automatically when you do your presentation.
  3. Prepare a shorter version of your speech. Quite often, you will be asked to “speed it up” because the program is running behind schedule. DON’T! Don’t speed up your delivery – a recipe for disaster. Rather, deliver your streamlined-version. Quite often, this will be the more effective speech – you benefit from brevity!
  4. Always memorize – two parts of your speech: Your first two minutes. Your closing minute.

Pay attention as others speak. How do you react as an audience? As a listener? Does the speaker engage you? Do you follow them? Do you understand them? What is their speaking rate?

Of course, variety is the spice of life. You need to vary your rate of speaking to reflect the tone of your content. Speed up when you are excited; slow down when you are making an important point. And always remember “the power of the pause.”

Learn to master your speaking rate and you will achieve your goal – your message will be heard and understood.

Learn to master your speaking rate and you will be asked back to speak again. Your reputation will grow and more audiences will want to listen to what you have to say. And… the rate that you can charge to speak will also improve. You will be worth it. You will have earned it.

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