How to price yourself out of business

Let me start by saying, “I love books!” I love to read them. I maintain a large collection of them. I mark them up while I am studying them. I prefer learning by reading books to learning from audio presentations or a video. I am a “hands on” learner.

Oh – and I spent most of my career working in publishing. So I understand the cost structure to produce, market and publish a book.

So, this article from American Public Media on the price of college textbooks caught my eye – “Textbook costs getting hard to cover.”  

“One big and growing chunk of that tab is textbooks. The typical undergraduate book bill is $900 a year and growing. So today, a group of college professors went public with a call for low-priced and free texts online. Congress is trying to ease the book burden too.”

OK – what price isn’t rising these days? Tuition costs are skyrocketing so why shouldn’t textbooks prices do the same? Should congress get involved in this? No, no, no!

Who – or what – is to blame for this? Here is one former publishing executives explanation – blame the “used textbook” market: Continue reading “How to price yourself out of business” »

How are you known to your customers?

“The most valuable asset that any company has is its relationship with its customers. It’s not who you know; rather it is how you are known to them.”

– Theodore Levitt, Harvard Business School

I discovered this quote about 8 years ago and it has become my daily mantra. I strive to live by it’s principles.

So, this quote immediately came to mind when I heard the news that Governor Mitt Romney was suspending his campaign for the Republican Presidential nomination. How was Gov. Romney known to many voters? As a “flip-flopper”; someone who frequently changed his position on key issues.

It is one thing to change your position on an issue after receiving new information or after considerable thought and deliberation. Unfortunately, Gov. Romney seemed to change his position based up the audience that he was addressing or as a result of a recent poll that indicated that voters showed a preference for a different position.

Leaders do not listen to the latest poll results. They listen to their heart. They speak directly; not from both sides of their mouth on all sides of a core issue.

In an article on Politico.com, Mike Allen and Jonathan Martin wrote: Continue reading “How are you known to your customers?” »