How to get better results – encourage them!

“People have a way of becoming what you encourage them to be – not what you nag them to be.”

– S.N. Parker

Do you manage people who are unmotivated?

When I ask this question during a training session, most managers raise their hands to signal “Yes.”

Unfortunately, there is no such person. Every person is motivated – by something. The problem (as most managers see it) is that other people may not be motivated by the same thing that motivates you.

“Motivation is a fire from within. If someone else tries to light that fire under you, chances are it will burn very briefly.” – Stephen R. Covey

We only have the power to motivate one person – ourselves.

But we can can create a motivating environment – that is, we can build a nice big fire on a cold night – that encourages people to want to produce better result. Or to move closer to the fire so that they can stay warm!

“We must motivate ourselves to do our very best, and by our example lead others to do their best as well.” – Truett Cathy, founder of Chick-fil-A

We can encourage other to produce better results by:

  • Modeling the behavior that we want to see – setting an example for our staff to see.
  • Encouraging the behavior that we want to see more of – recognizing and appreciating our staff when we observe them performing their job the way that we expect them to.

It’s that simple. It works. Try it and see for yourself.

But remember – it starts with you. Motivate yourself to do your very best. Don’t be surprised when people wnat to be around you – and to join you by doing the very best that they can.

 

The Right Words at the Right Time

“The wrong words said at the wrong time discourage me.
The wrong words said at the right time frustrate me.
The right words said at the wrong time confuse me.
The right words said at the right time encourage me.”

– John C. Maxwell

Think about these words for a few minutes. Think about the times when a few well chosen words, spoken at just the right moment, helped you to …

  • gain the strength and confidence you needed to accomplish more than you thought possible.
  • take comfort in the love and care of your friends and family to help you recover from a setback or loss.
  • gather the courage to make a major change in your career.

Yes, words have incredible power. And they gain even more power when the right words are said at the right time. And to the right person.

But the wrong words, said at the wrong time… they can be devastating. They can …

  • damage your self-confidence.
  • dampen your enthusiasm.
  • deter you from moving forward in your job or your career … or your life.

The wrong words, said at the wrong time … Why would anyone choose to utter the wrong words – regardless of the time?

You wouldn’t choose to … unless you were malicious, vindictive or intent on inflicting pain. The operative word is choose.

It is your choice. Do you want to lift people up or put them down? Do you want to prepare your word choices – in advance? Or are you content to just say something – and hope for the best?

Think about what you are going to say – long before you ever have the opportunity to say it. Choose your words carefully. Practice saying them – aloud. Practice saying them over and over again – until you have internalized them. So that your words are sincere. So that the words are yours. So that how you speak the right words at the right time makes an impact – on the right person.

Not sure about which words are the right words? Just think about the words that people say to you. How do they make you feel? Be honest with yourself. Which words and phrases lift you up? And why do they do that?

Now, think about those words and phrases that deflate you. Why did they do that? How did they make you feel? What word choices could have been substituted? How would those word choices have made you feel better? Why?

Are you are taking the time to choose your words carefully? If not, why not? Think about the difference a word can make the next time that you deliver a employee performance evaluation. Better still, reflect upon the words your boss used when he or she last reviewed your performance. How did you react? Why? What would you have preferred them to say?

Choice words. Choose yours correctly. You always have a choice. Words do make a difference – over time!

Please take a few minutes to share your experiences with words and phrases. Which words motivated you? Tell us about those words said at the right time. Enter your comments in the space below. Thank you!

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The Value of Associations

My good friend Zach Phillips sent me a few photos from the recent NAMM Show in Austin, TX.  NAMM is the International Music Products Association.  Zach is the Editor of Music Inc. Magazine – a trade paper that covers the music products industry.  He is also a talented singer and guitarist and loves having the opportunity to get together with his friends and perform.  Fortunately, the NAMM show and other industry gatherings offer members this opportunity – to get together to play, discuss, argue, learn, buy and sell.

In any industry there are natural tensions between manufacturers and retailers.  The music products industry is no exception.  And recently there have been added tensions between one group of retailers – the independent, traditional music stores and another group – the large, multiple location, national chain stores – e.g. Guitar Center.  Rather the problem, from the point of view of the independents is that manufacturers offer preferred terms and exclusive, coveted brands to the national chains and could care less if the independents survive or not.

This may be a simplistic statement of the problem and recently, the trade magazines have printed letters from frustrated dealers offering their simplistic solutions – eliminate the sales tax exemption on out-of-state internet purchases, prohibit cheaply made, low-priced imported musical products, etc. But there is one simple solution to any problem – open communication.

NAMM, to their credit, did a great job facilitating open communication at the July trade show.  They sponsored a Town Hall meeting with an open microphone.  An All-Star panel of manufacturers and retailers answered “hot button” questions from the audience and the moderator.  There were free twenty-minute seminars and question and answer sessions all three days in the idea center.  And best of all, colleagues and competitors sharing ideas and opinions during chance encounters at the hotels, bars and restaurants in Austin.

And yet, the attendance numbers at the show were down by a considerable amount.  Fewer dealers attended and many of those who did attend came with fewer staff.  I don’t get it!

I know that this economy is not the best. Sales for many dealers – and manufacturers – were flat at best last year.  Many dealers like to drive to the summer show and Austin was a bit too far away for many.  But …, if you are having problems you can not solve them by yourself.  Talking to and learning from your industry peers are probably the best ways to discover solutions, insider tips and successful marketing plans.  Getting inspired and trained in improved sales techniques are also compelling reasons to regularly attend professional association meetings – regardless of the venue.

If you want to find out what you missed, I suggest that you check out the daily recaps on the NAMM website – www.namm.com.  If you don’t want to miss another sales opportunity don’t miss the next trade show in January 2007 in Anaheim, CA.