Responding to a customer complaint
Recently, I invited a colleague to visit my blog and to offer his suggestions.
I had to work hard to get my friend to even consider reading my blog (he told me that he avoided “blogs” as a matter of principle - he is a journalist by way of explanation.)
He did visit this blog and then he (attempted) to offer me his comments. Unfortunately, I had made it too difficult for him to add his comments. I had required readers to “register” on my site before they could add a comment.
No longer!
I have opened the doors. Anyone can now contribute comments on any of my blogs - without having to register!
I need to thank my friend for bringing this customer irritation to my attention. I just wonder how many other readers I needlessly irritated.
I heard the complaint and I responded - I made the change. It made perfect sense to do so!
