Search News Archive

Archive for the ‘Communications’ Category

Now You Can Watch My Excel Training Videos on YouTube

I have loaded many of my Excel Training Videos to YouTube. Here is the link:

http://www.youtube.com/DannyRocksExcels

YouTube is a powerful resource with a very wide reach. Many viewers enjoy being able to access and share YouTube content with their friends and other members of their community. I want to give them the opportunity to view and share my Excel Training videos the way the they like to do so.

There video experience on my The Company Rocks Excels site and on my YouTube site are different. Let’s celebrate the difference!

Let me know what you think. Take a minute to add cour comments below.

Share and Enjoy:
  • Digg
  • Technorati
  • del.icio.us
  • StumbleUpon
  • Sphinn
  • SphereIt
  • Facebook
  • Mixx
  • Google
  • e-mail

Most read articles in June 2008

Here are links to the articles that were read the most on my website during the month of June, 2008

Communications / Body Language

Customer Service

Music / The Arts

Thank you for visiting my site!

Share and Enjoy:
  • Digg
  • Technorati
  • del.icio.us
  • StumbleUpon
  • Sphinn
  • SphereIt
  • Facebook
  • Mixx
  • Google
  • e-mail

It takes a lot of practice to become a natural speaker

There is a very unflattering picture of Sen. John McCain in this morning’s edition of The New York Times.

Before you jump to any conclusions … This is not a political blog. And the picture in the paper was chosen intentionally - to illustrate a specific point:

Sen. McCain is not a natural orator. His speaking technique is below average. He should avoid standing behind a lectern whenever he delivers a speech.

His “off-the-cuff” candor when speaking is a closed setting was enough to get him to this point in the campaign.

His stiff, under rehearsed, forced style of speaking in larger settings will not get him to where he wants to go - to be elected President.

In my opinion.

The NY Times article by Mark Leibovich is an excellent case study about the realities of speaking in public today - in the real world of “YouTube” moments. A world where every mistep and every malaprop is monitored, magnified, and memorialized.

What is a candidate to do? What should you do - to minimize the possibility of a “YouTube moment” sabotageing your career?

Practice, practice, practice!

“Every great shot you hit, you’ve already hit a bunch of times in practice.” - Martina Navratilova

Make you mistakes during your practice sessions. Speak your key phrases aloud. Over and over again. To the point that you, personally,  can no longer stand listening to your speech. That’s how much you have to practice if:

  • you want to become a natural speaker
  • you want your audience to respond favorably to your speech
  • you want to avoid a “YouTube” moment like the one that Sen. McCain created for himself

To quote from Mark Leibovich’s NYT article:

“But when Mr. McCain, the presumptive Republican presidential nominee, came to the intended sound bite of his speech — the part about reducing America’s dependence on foreign oil — he hit a slick.

“I have set before the American people an energy plan, the Lex-eegton Project,” Mr. McCain said, drawing a quick breath and correcting himself. “The Lex-ing-ton Proj-ect,” he said slowly. “The Lexington Project,” he repeated. “Remember that name.”

In a town meeting in Cincinnati the next day, Mr. McCain would again slip up on the name of the Massachusetts town, where, he noted, “Americans asserted their independence once before.” He called it “the Lexiggdon Project” and twice tried to fix his error before flipping the name (“Project Lexington”) in subsequent references.

Mr. McCain’s battle of Lexington is part of a struggle he is engaged in every day. A politician who has thrived in the give-and-take settings of campaign buses, late-night TV couches and town meetings, he now is trying to meet the more formal speaking demands of a general election campaign.”

Unless Sen. McCain seriously commits himself to a program to improve his public speaking … Well, let’s just remind him of how President George W. Bush’s continued  mispronunciation of the word “nuclear” has solidified his image - and it is not a image that I would want for myself.

Practice is not fun. Nor is it fun to watch or listen to a recording littered with “awkward speaking moments.”

Especially, when you are the one who did the speaking!

Related Articles:

“Practice your responses” 

“Why do politicians fumble Q & A sessions?”

   

Share and Enjoy:
  • Digg
  • Technorati
  • del.icio.us
  • StumbleUpon
  • Sphinn
  • SphereIt
  • Facebook
  • Mixx
  • Google
  • e-mail

Introducing My PowerPoints Blog!

As I continue to develop content for The Company Rocks I am creating specialized blogs to meet your specialized needs.

Introducing the new PowerPoints blog - http://www.thecompanyrocks.com/powerpoints

The focus for this blog is to offer tips that help you to improve your communications skills.

Yes, I will share tips and techniques to help you get the most our of MS PowerPoint. But, this is not a blog that is limited to MS PowerPoint.

MS PowerPoint is just one tool that you may use to help you craft and deliver a powerful message.

Remember these PowerPoints:

Your MS PowerPoint slides are not your message

MS PowerPoint does not deliver your message. You do!

Therefore, the tips and techniques that I share with you to get the most out of MS PowerPoint have a unified message:

“How will this tip help me to make a Powerful Point?”

Click here to visit the PowerPoints blog.

I have posted my first video lesson on the blog. Check back frequently for new articles and video demonstrations.

Share and Enjoy:
  • Digg
  • Technorati
  • del.icio.us
  • StumbleUpon
  • Sphinn
  • SphereIt
  • Facebook
  • Mixx
  • Google
  • e-mail

A “Reversible Raincoat” - What a great term!

“Ask not what your country can do for you. Ask, what you can do for your counrty.”

- John F. Kennedy

By now, you must realize that I love to collect quotations. I use them often in my writing and public speaking. I like the “rhythm” of certain quotes.  Expescially those that juxtapose a key word. For example, the quote from President Kennedy’s Inaugural address that open up this posting.

Here is another example from President Kennedy:

“Let us never negotiate out of fear but let us never fear to negotiate.” - John F. Kennedy

Now, I find out that speechwriters have coined a term to describe this type of literary device. They call it the “reversible raincoat.” I love it! It is so descriptive.

And when it is used judiciously, this device vividly describes a concept. For example:

  • “People never care how much you know until they know how much you care.” - John C. Maxwell
  • “An optimist sees an opportunity in every calamity; a pessimist sees a calamity in every opportunity.” - Winston Churchill

So how did I discover this rich term - the “reversible raincoat?” In the current issue of Business Week magazine, columnist Carmine Gallo uses some exceprts from Theodore Sorenson’s new book, Counselor as the basis for his article. Sorenson was President Kennedy speechwriter. Read Carmine’s article it is a good one!

I admit to reading a few excerpts from this book but had never discovered the “reversible raincoat” terminology. Now I must buy the book! I need to know more about this term and I want to gather some more “insider” information.

In doing some research on the Internet I came across this article. The formal term to describe this literary device is “Chiasmus.” Yes, that is a descriptive term. But it paints a different picture in my mind. One involving a visit to my physician.

I prefer the “reversible raincoat.”

And now I have another story to share with my audience. Thank you Messers. Sorensen and Gallo!

Share and Enjoy:
  • Digg
  • Technorati
  • del.icio.us
  • StumbleUpon
  • Sphinn
  • SphereIt
  • Facebook
  • Mixx
  • Google
  • e-mail

Words of recognition pay big dividends

“Good words are worth much, and cost little.” - George Herbert

Recognize the behavior that you want to see more of - and you will get it! Behavior reinforced is behavior repeated!

Sounds reasonable, doesn’t it? It also seems like it should be easy to implement.

It is.

But most of us don’t do it - enough.

Why not? 

Words come easy. Effective use of our words requires thought and effort. And… a plan.

Words of recognition, appreciation and encouragement pay big dividends. People want to do their best work. However, many managers don’t help their team members to do the best that they are capable of delivering.

It is easy to criticize. It takes time, effort and a plan to offer effective, constructive feedback. Here are the three key elements of that plan:

  1. To be effective, recognition must be timely. Offer your words of encouragement and appreciation as soon as your witness the action  or become aware of it.
  2. To be effective, praise must be specific. Saying, “Good job, Joe!” is not enough. Those are empty words. What job did Joe do? What, specifically, made it a good job? What specific level of “good” did Joe deliver? Try this: “Joe, thank you for delivering your monthly report ahead of schedule. I appreciate the effort that you put into clarifying your department’s action plan for the month.” It took more thought to say it this way. It required you to put more effort into it. But… I guarantee you that “Joe” will put even more effort into his work. He will appreciate your effort to recognize his efforts!
  3. It must be tied into your organization’s overal goals and objectives. Tell “Joe” why his good work matters. Connect the dots for “Joe” and the rest of your team.

Remember these words:

“Everyone wants to be appreciated.So if you appreciate someone, don’t keep it a secret.” - Mary Kay Ash

I, too, like to receive feedback on the articles that I post. Please take a few minutes to give me feedback. Tell me what you like - and why. What you don’t like - and why not? And help me to produce more of what you want to read about.

Follow the simple plan that I outlined here. It works! I guarantee it.

 

Share and Enjoy:
  • Digg
  • Technorati
  • del.icio.us
  • StumbleUpon
  • Sphinn
  • SphereIt
  • Facebook
  • Mixx
  • Google
  • e-mail

A day to follow-up after a convention

Good Morning!

I am investing time today to complete all of my follow-up messages. Last week I was at the Summer NAMM Show in Nashville, TN. A major trade show. I returned with a envelope filled with business cards and scraps of paper with scribbled notes.

Today, I am committed to entering each new contact into my database. I will also write notes to follow up on each conversation or lead. Finally, I will review all of my notes and handouts and properly file them for future reference or action.

I have “marked myself out” of the office for today. It is really a good idea - extend your convention by one extra day. Devote that time to decompress and to debrief what just took place.

When you consider all of the time, money and resources that you put into planning for and attending a major business event, this make a lot of sense.

What good is the convention unless you actually follow up on the opportunities that you created during the show?

What are your thoughts on this topic? Please take a few minutes to share your comments below.

I’ll post some further thoughts on this tomorrow morning.

Share and Enjoy:
  • Digg
  • Technorati
  • del.icio.us
  • StumbleUpon
  • Sphinn
  • SphereIt
  • Facebook
  • Mixx
  • Google
  • e-mail

A few words of wisdom

Recently, I have been giving a lot of thought to two quotations:

“To acquire knowledge one must study; but to acquire wisdom one must observe.”

- Marilyn vos Savant

and…

“The reward for always listening when you’d rather be talking is wisdom.”

- Anonymous

In my experience, the wisest men and women that I have know always spent more time listening and observing. When they did speak… it was usually to ask a question … and they always listened to the response - completely.

They listened - not just to the words. They listened for one reason - to understand. And when they did not quite understand - they asked another question. And repeated this process until they did understand - completely.

When they asked me those questions - one after the other - I finally reached a level of understanding. I learned a lot more -  about myself. A lot more than I ever learned from a book or a class.

The greatest lesson I ever learned was to learn how to listen. I admit that I have yet to master this lesson. It requires time and dedication to do so. It requires discipline. It requires self-confidence.

Learning to listen requires me to ask questions about myself and my beliefs. And.. it requires me to listen to my responses. It requires me to observe my actions.

It pays off!

 It’s a wise course to pursue.

 

Share and Enjoy:
  • Digg
  • Technorati
  • del.icio.us
  • StumbleUpon
  • Sphinn
  • SphereIt
  • Facebook
  • Mixx
  • Google
  • e-mail

Is it Live Music? Or is it Digitally Enhanced?

“Is it live? Or is it Memorex?”

Do you remember those “iconic” commercials from the early 70’s with Ella Fitzgerald? We would witness Ella’s “live” performance being recorded on to a Memorex cassette. When she hit a high note her voice actually shattered a Champagne flute. And then we would hear the playback from the cassette tape and - “miracle of miracles” - another glass would shatter!

With Memorex tapes there would be no loss in audio quality. Transfer your music from one physical medium - the vinyl LP record - to another physical medium - the Memorex audio tape. You would minimize audio degradation - the more you played your LP record the greater the loss in fidelity. And … you would minimize the “generational loss” from transferring the sound source from one medium to another.

Not to mention portability and accessibility - you could now listen to your Memorex cassettes in your car or in a portable audio player. And… the sound quality would be so good. “Is it Live? Or is it Memorex?”

I was reminded of these commercials when I read Pogue’s Posts: “Are Digital Orchestras a Sign of the Times?”in the NY Times. David Pogue is a terrific writer and this is a thoughtful article. This particular posting has received over 75 comments from readers so far. Click here to read the full article and comments from readers.

Are live musicians actually playing tonight? Or am I listening to a digital recording of a live musician? Often, it is nearly impossible to tell. Can you?

Let the debate rage on. And… at least on the NY Times website it is quite lively in response to David Pogue’s article.

Did audio cassettes cause the demise of the vinyl LP record? No. Did it help to change our listening habit? Definitely!

We can argue in a similar vein about how the Compact Disc changed both the music industry and our listening habits. Then on to how digital downloading music (both legally and illegally) have altered the sound-scape in our lives.

Do you prefer to listen to music at home or to attend a live performance? If you are like me, I enjoy both - each for different reasons.

Do you prefer having a DJ program the music at your event or do you engage a live band? That is your choice. There are pros and cons to accompany each decision. Take your pick.

As technology evolves so do we. Albeit, some more relutantly than others. Technology does not replace human effort. Technology enables humans to have more options. Technology allows us to develop that wich makes us human - the ability to make choices. Both rational and emotional. The choice is yours.

What are your thoughts on this topic. I invite you to take a few minutes to share your opinion in the space below.

Share and Enjoy:
  • Digg
  • Technorati
  • del.icio.us
  • StumbleUpon
  • Sphinn
  • SphereIt
  • Facebook
  • Mixx
  • Google
  • e-mail

How to supercharge your career in 17 minutes

“We are told that talent creates its own opportunities. But it sometimes seems that intense desire creates not only its own opportunities, but its own talents.”

- Eric Hoffer

Tom Peters has an interesting post on his blog -”Get To (Serious!!) Work … On Your Presentation Skills!”

He points out how one Seventeen Minute speech in 2004 catapulted Sen. Barack Obama’s career. Sen.. Obama delivered the Keynote Speech at the 2004 Democratic National attention and he “caught fire.”  He went from a virtually unknown young politician to becoming the presumptive Presidential nominee of his party in less than 4 years!

Fueled by his 17 minute speech!

In 1988 another relatively unknown politician first caught our eye when he delivered a (very long) nominating speech for Gov. Michael Dukakis. That was our first national notice of (then) Gov. Bill Clinton of Arkansas.

Yes, it is time to “Get Serious - really serious - about working on your presentation skills.” To quote from the Tom Peters article:

“Fact, in “our” more modest worlds: Poor or average or even “okay” presentation skills trip up or hold back an incredible number of very talented people at all levels, including the highest in big orgs—and yet it is rare to see someone launch a martial-arts-training-like, no-bull, I’m-gonna-master-this-or-die-trying offensive on presentation skill improvement.

Why not?”

Indeed! Why not? Why don’t you put more effort into improving your presentation skills? What is holding you back? Do you realize how much your “so-so” presentation skills are holding you back - from advancing in your career? Holding you back from getting what you really want in your life?

It’s not enough to say, “they are a naturally gifted speaker and I just am not.” That is just BS!

Talent, alone, does not guarantee success. It is the intense desire to work on fully developing our talents that determines our long-term success.

Will Sen. Obama’s desire to become President of the USA drive him to improve his natural speaking talents? He will need to improve his debating skills and to work on his responses to questions if he is to succeed.

I’ll be blogging about the presentation skills (or lack of skills) of our Presidential candidates up until the November election.  I will be interested to see which candidate shows the most desire to succeed.

Which candidate will really commit to fully developing his communications skills? Which candidate is is most interested in supercharging his career?

 

 

Share and Enjoy:
  • Digg
  • Technorati
  • del.icio.us
  • StumbleUpon
  • Sphinn
  • SphereIt
  • Facebook
  • Mixx
  • Google
  • e-mail